User Manual
1. General
- Help and support arrangements
- Alert tenant trouble ticket raised with supplier
- Post Code Look Up Facility
- Property Portals
- Uploading documents to RentPro
- Alternative Dash-lets for Dashboard
2. Quick Start Guide
- Add a landlord
- Add a property for this landlord
- Add a tenant
- Create a new tenancy for the property
- Record receipt of a security deposit
- Record a rent receipt
3. Landlords
- Landlord data definitions
- Add a landlord
- Edit a landlord
- Delete a landlord
- Archiving Landlords
- Record additional landlord names
4. Properties
- Virtual Tours
- Commercial Properties
- Terminating a Recurring Fee Schedule
- Energy Performance Certificates
- Ending a Guaranteed Rent Agreement
- Update the Payment Value of a Guaranteed Rent Agreement
5. Tenants
- Tenant Referencing with FCC Paragon
- Tenant Shop - notify local councils, water suppliers and energy providers of new and vacating tenancies
- Tenant data definitions
- Add a tenant
- Edit a tenant
- Delete a tenant
6. Tenancies
- How rent is pro-rated for partial periods
- Serving Notice to end a tenancy
- Purchasing Advanced Rent products through RentPro
- Add a new tenancy
- Edit a tenancy
- Create a joint tenancy
7. Payments and Receipts
- Updating the tenant transaction type
- How to record the refund of a rent
- Tenant transactions - general
- Record receipt of rent payment
- Record receipt of housing benefit payment
- Record rent receipts in bulk
8. Bank Accounts
9. Trouble Tickets (Maintenance)
- What are trouble tickets?
- Raise a new trouble ticket
- Request quotes from suppliers
- Resend quote to a supplier
- Update quotes from suppliers
- Assign a quoted job to a supplier
10. Suppliers
11. Correspondence
- DocuSign - Electronic Signatures
- Print list of correspondence
- RMail - Registered Emails & Electronic Signatures
- Record additional mobile numbers
- Sending SMS text messages from RentPro
- Record details of tenant phone calls
12. Diary and Tasks
13. Reporting
- Property reports
- Landlord reports
- Landlord Reports for All Landlords
- Tenant Report
- Supplier reports
- Trouble ticket reports
14. Admin
- SMS Text Message Sender ID
- Adding your logo to the Report/Email Header
- Export data
- Customise Supplier Trades
- Key Codes
- Configuration of RentPro
15. Sharing and Exporting Data
16. RentPro Application and Platform
- Who actually owns my data?
- Where is my data physically located?
- How do you protect my data?
- Can I export my data at any time?
- Can you give me an uptime guarantee?
- How quickly can I get support when I need it?
17. Common User Questions
18. Common User Data Issues
Legal and Privacy Policies
- Terms of Service
- Our Privacy Policy
- What is GDPR?
- What are your rights under GDPR?
- What information do we collect about you?
- How do we use your personal data?