In the event of a tenant vacating a property and leaving unresolved damages or rent arrears, the deposit may be returned to the landlord instead of the tenant.
- Mark the security deposit as returned to the tenant, but include in the description "retained by the agency".
- Record a tenant transaction.
- If the deposit is being retained to cover damages then record the receipt as type "Other". This will prevent the entry from appearing on the tenant statement.
- If the deposit is being retained to cover rental arrears, then record the receipt as type "Tenant Payment". This will result in the appropriate management fee being applied, and will reduce the rental arrears value accordingly.