While we are here to help with potential system issues, and to assist people with proper and efficient use of the system, we are not able to provide in-depth customer support to trace data issues.
If such an occasion does arise, please follow the steps below:
- Search this user manual to see the recommended way of performing all manner of everyday functions.
- Search the user forums to see if other users have been experiencing the same problems.
- Run the various reports available over longer time periods to try to locate missing transactions.
- Raise a support ticket via this helpdesk, providing as much information as possible.
NOTE: We may charge for excessive use of the helpdesk forum for resolving errors caused by improper system use. If you find you are continually experiencing problems of this nature, then please consider one of training packages.